Transforming Public Services by Design
Re-Orienting Policies, Organizations and Services around People
Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Reven
Specificaties
| ISBN/EAN | 9781032836911 |
| Auteur | Junginger, Sabine |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Paperback / gebrocheerd |
| Pagina's | 188 |
| Lengte | |
| Breedte |